图书馆服务质量与服务忠诚的因果机制：本土证据与国际经验

刘锦源曹树金张莉

Causal Mechanisms of Library Service Quality and Service Loyalty: Local Evidence and International Experience

Liu Jinyuan1,2 Cao Shujin2 Zhang Li2,3

情报资料工作 . 2013, (1): 81 -85 .