A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis

Shi Guohong Zhao Qing Xia Qianlong

Information and Documentation Services ›› 2015, Vol. 36 ›› Issue (6) : 73-78.

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PDF(801 KB)
Information and Documentation Services ›› 2015, Vol. 36 ›› Issue (6) : 73-78.

A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis

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