A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis

Shi Guohong Zhao Qing Xia Qianlong

Information and Documentation Services ›› 2015, Vol. 36 ›› Issue (6) : 73-78.

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ISSN 1002-0314　CN 11-1448/G3
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Information and Documentation Services ›› 2015, Vol. 36 ›› Issue (6) : 73-78.

A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2015, 36(6): 73-78

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