[Purpose/significance] With the support of the public culture cloud project, the public culture cloud platform of our country develops rapidly. The analysis of the use of national public culture cloud platform users has a strong reference value for promoting the public culture cloud user satisfaction evaluation theory research and the promotion of public culture cloud platform user satisfaction at all levels. [Method/process]This paper focuses on the user satisfaction of the public culture cloud platform, combines the domestic and foreign user satisfaction model and the expectation consistency theory, constructs the user satisfaction model for national public cultural cloud platform.Evaluate user expectations and perceptions,from the national public culture cloud platform resource quality, service quality, system quality, interface design and organization.And then through the questionnaire survey to obtain the user to the national public culture cloud platform appraisal. According to the survey data mainly carries on the difference analysis and the verification analysis. [Result/conclusion]There is a negative correlation between the positive difference between user expectation and perception and user satisfaction in each dimension of national public cultural cloud platform;There is a negative correlation between user expectation and perceived difference and user satisfaction; There is a positive correlation between resources, services, systems, interface design and organizational satisfaction and overall satisfaction. Based on the IPA analysis of the importance and satisfaction of various factors of the national public cultural cloud platform, the improvement suggestions of the national public cultural cloud platform are put forward.