[Purpose/significance] There is a disconnect between the existing research on users' health needs and health domain knowledge services. And the current research on knowledge organization and services in the health field is still at the stage of methodological exploration and application on a single health domain, ignoring the importance of users’needs to knowledge organization and service research in the health field. This article aims to explore the knowl? edge organization and service model based on users’needs, and enrich the theoretical research of the health domain knowledge organization and service, which provides reference for subsequent practical exploration. [Method/process] We established a framework of health knowledge organization on the basis of clarifying the positioning and goals of health knowledge organization, and lays the foundation for the subsequent provision of health knowledge services. In the research module of health domain knowledge services, the paper focuses on the process of semantic matching between users’needs and knowledge services. We gave the model and process framework of health domain knowledge service. [Results/conclusions] We integrated users’needs through the whole process of knowledge organization and service in the health field, and added the semantic web of users’needs and the semantic matching between require? ments and knowledge service in the design of health knowledge service model. Based on this, the framework of health knowledge organization and the mode and process of health knowledge service are given. The research results help to improve the experience and satisfaction of knowledge services in health field.
Ma Haiyu
,
Cao Siyuan
,
Xue Xiang
. Research on Knowledge Organization and Service Framework in Health Field Oriented to User Needs[J]. Information and Documentation Services, 2022
, 43(2)
: 84
-92
.
DOI: 10.12154/j.qbzlgz.2022.02.010
