The Evaluation Index System Construction and Empirical Research of Suitable Aging Design of Mobile Government Service App

  • Zhang Xiaoyu ,
  • Xue Xiang ,
  • Zhu Qinghua ,
  • Zhao Yuxiang
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  • Zhang Xiaoyu  Xue Xiang  Zhu Qinghua (School of Information Management, Nanjing University)    Zhao Yuxiang (School of Economics and Management, Nanjing University of Science and Technology)

Online published: 2023-03-13

Abstract

[Purpose/significance] The digitization of government services has facilitated the lives of the public, but el? derly users cannot use mobile government applications conveniently due to the digital divide. Establishing a scientific and reasonable evaluation index system for the aging-friendly design of mobile government service apps can accurately and truly understand the aging-friendly design level of government affairs applications, so as to better carry out rele? vant work and promote the convenience and sharing of people's livelihood services. [Method/process] Based on the background of aging-friendly transformation, this article considers the characteristics of the elderly users, reviews the theoretical and practical research, and builds an evaluation index system for the aging-friendly design of mobile govern? ment service applications. [Result/conclusion] Combining the expert data, the weight coefficients of each index were determined by using hierarchical analysis. Finally, three typical mobile government applications were evaluated, and referenceable suggestions were provided for the aging-friendly design of mobile government service applications.

Cite this article

Zhang Xiaoyu , Xue Xiang , Zhu Qinghua , Zhao Yuxiang . The Evaluation Index System Construction and Empirical Research of Suitable Aging Design of Mobile Government Service App[J]. Information and Documentation Services, 2023 , 44(2) : 22 -30 . DOI: 10.12154/j.qbzlgz.2023.02.003

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