Exploration of the Motivations and Patterns of Self-Disclosure Behavior in User-Generative AI Interaction

  • Ye Xujie ,
  • Zhang Yan ,
  • Zhao Yuxiang
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  • 1School of Information Management, Nanjing University, Jiangsu,210023;2Research Institute for Data Management & Innovation, Nanjing University, Suzhou,215163)

Online published: 2025-05-15

Abstract

[Purpose/significance] The rapid development of Generative Artificial Intelligence (GenAI) products has completely transformed the interaction patterns between humans and artificial intelligence. In-depth exploration of the motives and patterns of self-disclosure in user-GenAI interactions helps to understand the diversity and complexity of user self-disclosure in this context, providing a new perspective for exploring user information behavior in human-intel⁃ligence interaction. [Method/process] Based on the CASA paradigm, social penetration theory, and mind perception theory, systematic thematic analysis was conducted on interview data from 20 GenAI users. [Result/conclusion] The study found that the motives for self-disclosure in user-GenAI interactions can be divided into three dimensions: envi⁃ronmental, technological, and user-related. Moreover, the patterns of self-disclosure in user-GenAI interactions can be categorized into three types: increasing disclosure layer, stable disclosure layer, and decreasing disclosure layer. By ana⁃lyzing the motives and patterns of user self-disclosure, it provides references for optimizing "people-centered" GenAI design, which is helpful for more precise and effective experience optimization for different types of users.

Cite this article

Ye Xujie , Zhang Yan , Zhao Yuxiang . Exploration of the Motivations and Patterns of Self-Disclosure Behavior in User-Generative AI Interaction[J]. Information and Documentation Services, 2025 , 46(3) : 26 -36 . DOI: 10.12154/j.qbzlgz.2025.03.003

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