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“新零售”模式下的图书馆文化阅读服务实证研究——以长春市图书馆为例

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  • 1长春师范大学政法学院 吉林 130032; 2长春市图书馆 吉林 130021; 3南开大学商学院 天津 300071
李菲,女,1982年生,长春师范大学政法学院教授,硕士生导师,南开大学商学院在站博士后。 常盛,男,1981年生,长春市图书馆高级工程师。 柯平,男,1962年生,南开大学商学院教授,博士生导师。

网络出版日期: 2020-05-14

基金资助

本文系国家社会科学基金重点项目“基于绩效和成效集成的公共图书馆评估理论与评估标准创新研究”(项目编号:19ZDA050)、长春师范大学
社科项目“均等化视域下社会力量参与图书馆公共文化服务模式研究”(项目编号:[2018]013)和吉林省文化和旅游厅课题“新媒体数字环境下阅读生态环境建设研究”(项目编号:WK2018C140)的研究成果。

An Empirical Study of Library Cultural Reading Service under the New Retailing Model: Taking Changchun Library as an Example

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  • (1School of Political and Law,Changchun Normal University,Jilin,130032; 2Changchun Library, Jilin, 130021; 3Business School of Nankai University, Tianjin,300071)

Online published: 2020-05-14

摘要

[目的/意义“] 新零售”模式的出现,用户行为线上+线下的无缝融合态势形成了新兴业态圈,满足信息用户需求是图书馆发展的不竭动力。图书馆应用“新零售”模式开展文化阅读服务,能够建立满足用户需求的现代化文化阅读供需体系,实现图书馆传统服务模式向供给侧的创新服务模式改变。[方法/过程]基于信息生命周期管理理论,从系统的角度分析了图书馆“新零售”文化阅读服务模式的构成要素、运行机理及应用方向,在理论建模的基础上以长春图书馆“惠阅·文化菜单”的服务框架及运行效果为案例进行实证研究,并探讨图书馆“新零售”文化阅读服务模式的发展趋势。[结果/结论“] 新零售”模式与图书馆文化阅读服务的融合,是一种可行的创新服务模式,能够在大幅度提升用户需求与满意度的同时,提升图书馆声誉、优化业务流程、提高服务效能。

本文引用格式

李菲, 常盛, 柯平 . “新零售”模式下的图书馆文化阅读服务实证研究——以长春市图书馆为例[J]. 情报资料工作, 2020 , 41(3) : 89 -96 . DOI: 10.12154/j.qbzlgz.2020.03.012

Abstract

[Purpose/Significance] The emergence of a“New Retail”model and the seamless integration of online and offline user behavior has formed a new business industrial circle.Satisfying the needs of information users is the inexhaustible motive force for the development of libraries.The library adopts the“New Retail”mode to carry out cultural reading service, which can not only establish a modern cultural reading supply and demand system to meet the needs of users but also finally realize the transformation from traditional service mode of the library to the innovative service mode on the supply side. [Method/Process] Based on the theory of information life-cycle management, the paper tries to, from the systematic perspective, analyse on the component elements of the service mode, operation mechanism and application direction of the“New Retail”cultural reading of the library; Besides, on the basis of theoretical modeling, the author chooses the service framework of“Huiyue Cultural Menu”applied in Changchun Library and its operation effect as a study case to explore the development trend of the“New Retail”cultural reading service mode of the library. [Result/Conclusion] The integration of“New Retail”mode and library culture reading service is a feasible innovative service mode, which can greatly improve user needs and satisfaction, meanwhile, enhance the reputation of the library, optimize business processes and improve service efficiency.
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