[目的/意义]随着GenAI技术的飞速发展,智慧图书馆的人机协同工作模式得到了创新性的提升,在服务质量、资源配置以及应用场景等多个方面都带来了显著的变革,为智慧图书馆转型升级提供了先进的技术基础。[方法/过程]文章以扩展的信息系统持续使用模型、媒介系统依赖理论和用户习惯理论为基础,深入探讨了用户持续使用GenAI赋能的智慧图书馆行为影响因素的前因变量,构建了GenAI赋能的智慧图书馆用户持续使用行为影响因素的概念模型,研究了智慧图书馆建设发展中GenAI如何影响用户的态度和持续使用行为,从而为用户持续使用智慧图书馆提供新的研究视角和理论分析框架。[结果/结论]用户对GenAI赋能的智慧图书馆的依赖性对用户期望确认和用户感知有用性有显著的积极影响;用户的满意度在很大程度上受到用户期望确认和用户感知有用性的积极驱动;用户期望确认、用户感知有用性在用户对智慧图书馆的依赖性与用户满意度之间均起到了部分中介效应;用户满意度在用户期望确认与用户持续使用行为之间也起到了部分中介效应,且效应显著;然而,用户满意度在感知有用性与用户持续使用行为之间的中介效应并不显著;用户习惯在用户期望确认对用户持续使用行为的影响中存在显著负向调节作用。
[Purpose/significance] With the rapid advancement of Generative Artificial Intelligence (GenAI) technolo⁃gy, the human-machine collaborative model in smart libraries has undergone innovative enhancements. This technolog⁃ical evolution has brought significant transformations across multiple dimensions, including service quality, resource al⁃location, and application scenarios, thereby providing an advanced technical foundation for the transformation and up⁃grading of smart libraries. [Method/process] Based on the extended information system continuous use model, media system dependence theory and user habit theory, the study analyzes the influencing factors and antecedents of users’ continuous use of generative AI-enabled smart library, and builds a conceptual model of influencing factors of user’s continuous use behavior of generative AI-enabled smart library. This paper studies how generative artificial intelli⁃
gence in the construction and development of smart library affects the user’s attitude and continuous use behavior un⁃der the application scenario, so as to provide a new research perspective and a theoretical framework for the user’s con⁃tinuous use of smart library. [Result/conclusion] The empirical results show that media dependence has significant positive effects on expectation validation and perceived usefulness. The degree of expected validation and perceived usefulness have significant positive effects on user satisfaction. The degree of expected validation and perceived useful⁃ness play a partial mediating role between media dependence and user satisfaction. User satisfaction plays a partial me⁃diating role between expectation confirmation degree and user’s continuous use behavior, and the effect is significant.However, the mediating effect of user satisfaction between perceived usefulness and continued usage behavior is not sta⁃tistically significant. User habit has a significant negative moderating effect on the relationship between expectation confirmation and user’s continuous use behavior.