基于整合Kano模型与IPA分析的移动图书馆服务质量提升策略

施国洪赵庆夏前龙

A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis

Shi Guohong Zhao Qing Xia Qianlong

情报资料工作 . 2015, (6): 73 -78 .