PDF(801 KB)
PDF(801 KB)
PDF(801 KB)
基于整合Kano模型与IPA分析的移动图书馆服务质量提升策略
({{custom_author.role_cn}}), {{javascript:window.custom_author_cn_index++;}}A Probe into Mobile Library Service Quality Upgrading Based on Integration of Kano Model and IPA Analysis
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